Privacy Policy

Privacy Policy for hstirenrepair.com

Welcome to hstirenrepair.com (“we,” “our,” or “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, and safeguard your personal information when you visit our website hstirenrepair.com or use our mobile tire repair and fitting services in the United Kingdom.

Please read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it.

1. Who We Are (Data Controller)

Under the UK General Data Protection Regulation (UK GDPR) and the UK Data Protection Act 2018, hstirenrepair.com acts as the Data Controller responsible for your personal data.

2. Information We Collect About You

We may collect, use, store, and transfer different kinds of personal data depending on how you interact with our services:

  • Identity Data: Your full name, title, or username.
  • Contact Data: Your phone number, email address, and billing address.
  • Location & Service Data: Your current location or vehicle location (postcode/address) required for providing mobile tire repair and fitting services.
  • Vehicle Information: Vehicle registration number, tire size, vehicle make/model to ensure correct service delivery.
  • Technical & Usage Data: IP address, browser type, device information, pages visited, and browsing patterns collected via cookies and analytics.
  • Payment Data: Transaction details (payments are processed securely via third-party payment gateways; we do not store full payment card details on our servers).

3. How We Use Your Personal Data

We use your data only when permitted by UK law. Most commonly, we process your information for the following purposes:

  • Service Delivery: To respond to repair requests, dispatch mobile units, locate your vehicle, and complete tire repairs or replacements.
  • Customer Communication: To confirm appointments, send updates, provide quotes, and answer customer support inquiries.
  • Payment Processing: To invoice and process payments for services provided.
  • Website Improvement: To monitor, optimize, and maintain the security and functionality of our website.
  • Legal Compliance: To comply with legal, tax, or regulatory obligations in the UK.

4. Legal Basis for Processing Data

Under the UK GDPR, our legal grounds for processing your data are:

  1. Performance of a Contract: Processing is necessary to carry out our service agreement with you (e.g., coming to repair your tire).
  2. Legitimate Interests: Necessary for our legitimate business operations, such as improving services and secure website operation.
  3. Legal Obligation: Processing required to comply with UK tax, financial, or safety regulations.
  4. Consent: Where you have explicitly given us permission (e.g., opting in to receive marketing communications or accepting non-essential website cookies).

5. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third parties to facilitate our services, including:

  • Service Providers: Mobile mechanics, technicians, or subcontractors acting on our behalf.
  • IT & Hosting Services: Website hosting providers, server maintenance, and IT security partners.
  • Payment Processors: Secure merchant platforms for payment handling (e.g., Stripe, PayPal, or card terminal processing).
  • Legal Authorities: Regulatory bodies or law enforcement agencies if required by UK law or legal proceedings.

All third parties are required to protect your personal data in accordance with UK data protection laws.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze traffic, and ensure site security.

  • Essential Cookies: Necessary for the functioning of the website.
  • Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).

You can manage or disable non-essential cookies through your web browser settings or our website cookie banner.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or tax reporting requirements (typically up to 6 years for business financial records in the UK).

8. Your Legal Rights (UK GDPR)

If you reside in the UK, you have specific rights under UK data protection laws regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal data where there is no good reason for us continuing to process it.
  • Right to Restrict Processing: Request restriction of processing your personal data in certain scenarios.
  • Right to Data Portability: Request transfer of your data to you or a third party in a structured, machine-readable format.
  • Right to Object: Object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us at [ info@hstirenrepair.com].

You also have the right to lodge a complaint with the UK data protection supervisory authority:

9. Data Security

We implement reasonable technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

10. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy policies or practices of these external sites and encourage you to review their policies upon visiting them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our operational practices. Any updates will be posted on this page with an updated “Last Updated” date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

  • Website: https://hstirenrepair.com
  • Email: [ info@hstirenrepair.com]
  • Phone: [ 01375 769833 ]
  • Address: [ 160 DOCK RPAD RM18 7BS]